PRINCIPLE #5: BE PROACTIVELY READY Formalising your business system has the greatest impact TOMORROW. ✅ Being ready to scale into new locations, new range, new markets et al using a clear, repeatable model. ✅ Being ready to assess the effect of process change - regulatory driven, improvement driven or otherwise. ✅ Retaining your business IP when a key team member leaves. ✅ Being ready to train new team members against the system. ✅ As supportive, non-personal recourse when th

PRINCIPLE #4 DON'T REINVENT THE WHEEL, BE EFFICIENT AND GET IT DONE Never start documenting a process from scratch. Even knowing where to start with this blank canvas approach can feel overwhelming and pushes this important business task into the not-urgent category. Just cut to the chase… use the experts that know how your business and operations already work and those who have pre-designed templates that therefore already match the process you are formalising. Experts who a

PRINCIPLE #1: ACTIVATE PROCESSES TO BE USEABLE AND USED Across the years we’ve spent working in businesses, we’ve seen millions of dollars spent on process mapping and documentation that was never used again. If you invest the time to formalise any part of your business system, turn it into a business ASSET. Ensure smart ROI. Build your system documentation as a single source of truth in an online workflow management tool (e.g. Process Street). These tools when chosen and bui

Understanding your processes does not have to be complicated, even when the processes themselves are complex. This is one of our key learnings from years (and years, and years...) of analysing and documenting business processes, across an extensive range of business types, and understanding how all processes hinge together to make up a great system. Most businesses and organisations have great systems, but the process of formalising that system is a task that typically falls